Open every day except Christmas Day 8:30am – 6:30pm 

We do have on-call staff members available for Emergencies or After-hours Inquiries.

Check In & Check Out

Unless approved by management Check In is after 2:00pm and Check Out is by 10:00am.
If you are arriving outside these hours, please let us know and we can make arrangements to help you.

Contactless Bookings – where at all possible we ask that guests book online through our website – we will provided instructions to receive your key and/or map from outside reception.

Deposits

First nights’ accommodation is paid in full prior to arrival either by Visa, Mastercard, Bank Deposit or Cash.

Cancellation Policy

If a reservation is cancelled the following conditions apply:

• A $20 administration fee will be deducted from all reservations per site/cabin that are cancelled.
• A $50 administration fee will be deducted for the cancellation of the 2 Bedroom House, 3 Bedroom House & 3 Bedroom Unit.
• Refunds are only guaranteed if the reservation is cancelled more than seven days prior to arriving.
• Cancellation within seven days of arrival will result in loss of full deposit.
• No refunds will be given for any non-refundable bookings placed. Exceptions will be the timing of the cancellation and whether we can resell the room. If the room is resold then a partial refund MAY be offered but not guaranteed.

Payment Plan T&C’s

Available for online bookings only
Minimum stay cost of $100.00
Payments will be charged in NZ currency
An administraiton fee of $3.00 will be applied to all installment payments
First payment is due at time of booking, final payment to be made 7 days prior to arrival date
Failure to make payments on the due dates may result in your booking being cancelled
Please notify us as soon as possible if you need to change the card provided at the time of booking
Terms and conditions of stay and cancellation policies apply

Note: If you booked via a third party online booking site, the website will have their own separate booking conditions which you have agreed to.

Park Information and Rules

These are printed on the park map available at the office or can be viewed on our website. These must be complied with at all times or you may be asked to vacate the park.

Guests must be 18 years or older if not accompanied by parents/guardians to stay.

Groups

We reserve the right to charge a bond to all groups, refundable after departure if all rules are adhered to.

Reservations are a contract between North South Holiday Park and the person named on the reservation and is not transferable to any other person. This means that the named person must occupy the roofed accommodation/site booked for the duration of the contract and is ultimately responsible for all occupants and visitors.

For group bookings this means one person is ultimately responsible/liable for group behaviour and damage. Amendments to confirmed group bookings may incur a $30.00 admin fee, per change.

Group Cancellations

Deposits will be refunded 90 days prior to arrival minus a $30 cancellation fee per unit/ site. 50% is refundable between 90-60 days prior to arrival, anything less than 60 days prior to arrival, no refund can be given. We also have a no refund policy once checked in. Group bookings are considered to be two units/sites booked together.

Airport Shuttle Service

If you are requiring transport to or from the airport, we offer a shuttle service for your convenience.
To arrange a pick up or drop off, simply get in touch with our team. The shuttle is $5 per adult and $2.50 per child, operating during our office hours (see above).

Children

Child ages are 3 to 15 years inclusive (where child rates are offered).
Children 2 years of age and under stay free of charge.

Pets

You may bring your pets along to stay with you, after a request to management. Please contact us if you intend on bringing pets, and we will make the necessary requirements.

Pets in Accommodation : A $10.00 charge per animal per night for Pets who stay in our roofed accommodation. No charge if Pets stay outside ie: sleep in vehicles. PLEASE NOTE THAT WHEN MAKING A BOOKING PLEASE EXCLUDE PETS IF THEY ARE SLEEPING OUTSIDE BUT ADD IN THE NOTES OF YOUR BOOKING.

We asked that Pets are at no time to be on furniture of bedding and guests should have their own crate or bedding for animals to sleep on.

A $20 Bond will be taken from all guests who have Pets staying and booked roofed accommodation. This will be refunded after departure and once the room has been checked and cleaned. Additional cleaning charges may be charged at Managements discretion if we deem the above rules have been broken and the Bond will not be refunded.

NO CHARGE FOR PETS ON SITES

Tariffs

Management reserves the right to alter tariffs without notice.

Conduct

North South Holiday Park does not accept abuse in any form aimed at our staff members and/or patrons. If you are found to be abusing our staff members or patrons, we reserve the right to have you immediately removed from the premises without any reimbursement or accommodation costs. North South Holiday Park accepts no responsibility for any additional accommodation charges incurred due to an eviction from our premises.

Reasonable behavior and dress at all times. Excessive drinking and loud parties are not acceptable. Liquor only to be consumed on your own site or in your own unit.

We are a family-based park and ask that you are thoughtful, to your fellow guests at all times. Complete quietness between the hours of 10:00 pm and before 7:00 am. The only exception is New Year’s Eve, which is 12:30 am.

As a guide if you can be heard more than a site away you are too noisy. No music or radios after 10:00 pm. Management reserves the right to cancel tenancy at any time of any person or group, who in the opinion of the management, behave in an objectionable manner or contravene the Holiday Park rules. There will be no refund of fees paid. Loud swearing or bad language will not be tolerated.

North South Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.

Caravans/Campervans

Require a current Electrical Warrant of Fitness displayed and comply with LPG Standard (As/NZS3100) LPG Standard (NZS 5428:2006).  All campervans and caravans must have their own wastewater container.  Chemical toilets must be emptied into the dump station. Management reserve the right to disconnect any caravan/campervan that does not have a current electrical warrant of fitness.

Speed

Walking pace only for cars, bikes and scooters. Our roads are a ‘Shared Zone’ for all pedestrians, bikes and vehicles. WATCH out for Children please.

Damage

All damage is to be reported to reception. Management will charge additional costs for damages and/or additional cleaning required.

Gang insignia

Gang insignia including patches must not be worn or displayed in the park.

Tents

Electricity can only be connected through an approved isolating transformer or RCD Safety Switch or lead.

EV Charging

EV charging must be discussed with park management before plugging in.

Special Requests

Special requests are on a request basis only and cannot be guaranteed, however we do our best to meet everyone’s needs.