Terms & Conditions

Reception Hours

Summer Hours (October - April): 8:30am - 5:30pm Sunday - Thursday  8:30pm - 6:30pm Friday - Saturday
Winter Hours (May - September): 9:00am - 5:30pm

Due to the current climate with COVID-19 our hours have decreased however we are still open afterhours for late arrivals and somebody is available outside these hours for checkin. Please press the afterhours buzzer location on the office wall.

Check In & Check Out

Unless approved by management Check In is after 2:00pm and Check Out is by 10:00am.
If you are arriving outside these hours, please let us know and we can make arrangements to help you.

Contactless Bookings - where at all possible we ask that guests book online through our website - we will provided instructions to receive your key and/or map from outside reception.

Deposits

Our policy is that the first nights’ accommodation is paid in full prior to arrival either by Visa, Mastercard, Cheque or Bank Deposit.

Cancellation Policy 

If a reservation is cancelled the following conditions apply:

  • A $20 administration fee will be deducted from all reservations per site/cabin that are cancelled.
  • Refunds are only guaranteed if the reservation is cancelled more than seven days prior to arriving.
  • Cancellation within seven days of arrival will result in loss of full deposit.
  • No refunds will be given for any non-refundable bookings placed.
  • Winter Promotions and 3 night Stay Promotions - these bookings are non-refundable (unless COVID-19 is a reason we will assess each booking on a case by case basis)

Payment Plan T&C's

Available for online bookings only
Minimum stay cost of $100.00
Payments will be charged in NZ currency
An administraiton fee of $3.00 will be applied to all installment payments
First payment is due at time of booking, final payment to be made 7 days prior to arrival date
Failure to make payments on the due dates may result in your booking being cancelled
Please notify us as soon as possible if you need to change the card provided at the time of booking
Terms and conditions of stay and cancellation policies apply

Note: If you booked via a third party online booking site, the website will have their own separate booking conditions which you have agreed to.

COVID-19 - Policy & Processes

During the COVID-19 related Alert Levels 2 - 4, if you had made a booking and are unable to travel, are unwell or directly impacted due to COVID-19, we will offer a 12 month credit to be used at a later date, or a full refund which will be assessed on a case by case basis.

In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.

Normal Terms & Conditions apply to all other bookings.

Guests staying at the park including visitors will be asked for at least 2 forms of contact, which will include a Phone number, Email Address and Physical Home Address.

We ask that everyone follows the provided policies, including cleaning processes when using communal facilties and washing your hands with the provided cleaning stations around the park.

*Vaccination Certificate or 72 Hour Negative Test Prior to Arrival*

A COVID-19 VACCINATION CERTIFICATE OR NEGATIVE COVID TEST 72 HOURS PRIOR TO ARRIVAL WILL BE REQUIRED FOR ALL GUESTS FROM THE 15th DEC 2021 UNTIL FURTHER NOTICE

This policy will apply to all guests, visitors, contractors aged 16 years and over.

The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated or had a negative test and can provide the required proof prior to their stay.

Children under the age of 16 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your Government approved exemption.

In addition to the health and safety risks, we respectfully ask you to understand that non-compliance of NZ Government Covid policy results in extensive fines for our business. Your honesty and co-operation will ensure that we can make the most of the Summer Season and beyond.

 

Proof of NZ Government Digital Vaccination Certificate

From late November 2021, the government will be providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in your booking party. We expect the following approach to be adopted:

1.      Proof of full vaccination or a negative test for all guests 16 years+ must be either sent through via email before arrival or scanned on arrival. For late arrivals outside our office hours we will request proof of vaccination or a negative test before email.

2. You agree all members of your booking (and your guests) 16 years + are fully vaccinated,  or hold a legitimate exemption, or show they have had a negative COVID Test 72 Hours prior to arrival.

We reserve the right to request evidence of the above vaccination prerequisites on arrival and or anytime during your stay.
Please be assured that all information provided will remain private and secure. Please note, at this stage, the purple card issued at the time of vaccination will not be accepted as proof.

 

COVID-19 “No Vaccination” | Cancellations

Following acceptance of the above terms and conditions refunds for any monies paid will not be available for anyone who arrives and cannot provide acceptable evidence as stated above and therefore will not be able to stay with us.

For all bookings made prior to the 15th of December 2021 free cancellation (not including transaction fees) are available up until the 15th of December 2021. After this date our Standard Terms and Conditions apply.

Please click here for full details of our COVID - 19 Policy

Airport Shuttle Service

If you are requiring transport to or from the airport, we offer a shuttle service for your convenience.
To arrange a pick up or drop off, simply get in touch with our team. The shuttle is $5 per adult and $2.50 per child, operating during our office hours (see above).

Children

Child ages are 3 to 15 years inclusive (where child rates are offered).
Children 2 years of age and under stay free of charge.

Pets

You may bring your pets along to stay with you, after a request to management. Please contact us if you intend on bringing pets, and we will make the necessary requirements. 

Pets in Accommodation : A $10.00 charge per animal per night for Pets who stay in our roofed accommodation. No charge if Pets stay outside ie: sleep in vehicles. PLEASE NOTE THAT WHEN MAKING A BOOKING PLEASE EXCLUDE PETS IF THEY ARE SLEEPING OUTSIDE BUT ADD IN THE NOTES OF YOUR BOOKING.

We asked that Pets are at no time to be on furniture of bedding and guests should have their own crate or bedding for animals to sleep on.

A $20 Bond will be taken from all guests who have Pets staying and booked roofed accommodation. This will be refunded after departure and once the room has been checked and cleaned. Additional cleaning charges may be charged at Managements discretion if we deem the above rules have been broken and the Bond will not be refunded.

NO CHARGE FOR PETS ON SITES

Tariffs 

Management reserves the right to alter tariffs without notice.

Damage  

All damage is to be reported to reception. Management will charge additional costs for damages and/or additional cleaning required.

Special Requests

Special requests are on a request basis only and cannot be guaranteed, however we do our best to meet everyone's needs.