Terms & Conditions

Reception Hours

Summer Hours (October - April): 8:00am - 8:30pm
Winter Hours (May - September): 9:00am - 5:30pm

Check In & Check Out

Unless approved by management Check In is after 2:00pm and Check Out is by 10:00am.
If you are arriving outside these hours, please let us know and we can make arrangements to help you.

Contactless Bookings - where at all possible we ask that guests book online through our website - we will provided instructions to receive your key and/or map from outside reception.

Deposits

Our policy is that the first nights’ accommodation is paid in full prior to arrival either by Visa, Mastercard, Cheque or Bank Deposit.

Cancellation Policy 

If a reservation is cancelled the following conditions apply:

  • A $20 administration fee will be deducted from all reservations that are cancelled.
  • Refunds are only guaranteed if the reservation is cancelled more than seven days prior to arriving.
  • Cancellation within seven days of arrival will result in loss of full deposit.
  • No refunds will be given for any non-refundable bookings placed.
  • Winter Promotions and 3 night Stay Promotions - these bookings are non-refundable (unless COVID-19 is a reason we will assess each booking on a case by case basis)

Note: If you booked via a third party online booking site, the website will have their own separate booking conditions which you have agreed to.

COVID-19 - Policy & Processes

During the COVID-19 related Alert Levels 2 - 4, if you had made a booking and are unable to travel, are unwell or directly impacted due to COVID-19, we will offer a 12 month credit to be used at a later date, or a full refund which will be assessed on a case by case basis.

In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.

Normal Terms & Conditions apply to all other bookings.

Guests staying at the park including visitors will be asked for at least 2 forms of contact, which will include a Phone number, Email Address and Physical Home Address.

We ask that everyone follows the provided policies, including cleaning processes when using communal facilties and washing your hands with the provided cleaning stations around the park.

Airport Shuttle Service

If you are requiring transport to or from the airport, we offer a shuttle service for your convenience.
To arrange a pick up or drop off, simply get in touch with our team. The shuttle is $5 per adult and $2.50 per child, operating during our office hours (see above).

Children

Child ages are 3 to 15 years inclusive (where child rates are offered).
Children under 3 years old are no charge.

Pets

You may bring your pets along after a request to management. Please contact us if you intend on bringing pets.
Note: Pets are not allowed in our accommodation. This is strictly enforced and you will be asked to leave if this condition is not met. No refund of fees will be payable.

Tariffs 

Management reserves the right to alter tariffs without notice.

Damage  

All damage is to be reported to reception. Management will charge additional costs for damages and/or additional cleaning required.

Special Requests

Special requests are on a request basis only and cannot be guaranteed, however we do our best to meet everyone's needs.