Terms & Conditions

Reception Hours

Summer (October - April) 8.00am-8.30pm

Winter (April – Sept) 8.00am - 7.30pm

After Hours Arrivals

Please let us know if you are arriving outside these hours and we can make arrangements to help you.. 

Unless approved by management Check-IN is AFTER 2.00pm and Check-OUT is BY 10.00am .

 

Deposits

Our policy is that the first nights’ accommodation is paid in full prior to arrival either by Visa, Mastercard, Cheque or Bank Deposit.

 

Cancellation Policy: If a reservation is cancelled the following conditions apply.

Online line booking sites have their own bookings conditions which you have agreed to.

All other bookings are as follows:- A $20 administration fee will be deducted from all reservations that are cancelled. Refunds are only guaranteed if the reservation is cancelled within seven days prior to arriving.

Cancellation within seven days of arrival will result in loss of full deposit.

 

Tariffs  Management reserves the right to alter tariffs without notice.

Non Refundable Rates   No refunds will be given for any non refundable bookings placed.

Damage  All damage is to be reported to reception. Management will charge additional costs for damages and/or additional cleaning required.

Child Ages    Child ages are 3 to 15 years inclusive – where child rates are offered. Under 3 no charge.

Pets..  You may bring your pets along after a request to management but unfortunately pets are not allowed in our accommodation. This is strictly enforced and you will be asked to leave if this condition is not met. No refund of fees will be payable.

Special Requests

Special Requests are on a request basis only and cannot be guaranteed however we do our best to meet everyones needs.