Job Title: Operations Manager
Location: North South Holiday Park, Christchurch, New Zealand
Employment Type: Full-Time
Reports To: Managing Director

About Us

North South Holiday Park is a well-established and highly rated Holiday Park in Christchurch, offering a wide range of camping, cabin, and motel-style options. Our focus is on providing an exceptional guest experience in a welcoming, clean, and family-friendly environment. As we continue to grow and enhance our services, we are looking for an experienced and proactive Operations Manager to join our leadership team.

Position Summary

The Operations Manager plays a pivotal role in the day-to-day running of the holiday park. This role involves overseeing all operational aspects, including guest services, staff management, maintenance coordination, and health & safety compliance. You will ensure high standards of hospitality, cleanliness, and efficiency while fostering a positive team culture and maintaining a strong customer focus.

Key Responsibilities

• Oversee the daily operations of the park, ensuring smooth and efficient service delivery.
• Lead, motivate, and manage a team of front office, housekeeping, and maintenance staff.
• Monitor and maintain high standards of guest satisfaction and handle customer feedback and complaints professionally.
• Manage staff rosters, training, and performance evaluations.
• Work closely with the maintenance team to ensure facilities and grounds are safe, clean, and well-presented.
• Coordinate with suppliers and manage inventory for park supplies.
• Ensure compliance with all health & safety regulations and industry standards.

Qualifications and Experience

• Proven experience in hospitality, tourism, or holiday park management (2+ years preferred).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using property management systems and Microsoft Office Suite.
• Ability to think on your feet, solve problems, and make sound decisions under pressure.
• Knowledge of health & safety compliance in a hospitality environment.
• A hands-on approach and willingness to pitch in where needed.

Desirable Attributes

• First Aid certification and/or Health & Safety training.
• Trade or general maintenance knowledge is a plus.
• Passion for outdoor hospitality and guest services.
• Flexibility to work weekends, public holidays, and after-hours as needed.

What We Offer

• Competitive salary with performance incentives.
• On-site accommodation may be available.
• A dynamic and supportive working environment.
• Opportunities for professional development in the tourism industry.