COVID 19 POLICY

We continue to keep the safety and wellbeing of our Residents, Guests and Staff members at the forefront of our thinking. We want to let you know more about what our park is doing in response to COVID-19.

Our Commitment

Rest assured, we are committed to the safety of all our guests, team and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance.

 info@northsouth.co.nz

Our standard Terms and Conditions apply, except for the following changes.

Vaccination Certificate Requirements

A COVID-19 VACCINATION CERTIFICATE OR NEGATIVE COVID TEST 72 HOURS PRIOR TO ARRIVAL WILL BE REQUIRED FOR ALL GUESTS FROM THE 15th DEC 2021 UNTIL FURTHER NOTICE

This policy will apply to all guests, visitors, contractors aged 16 years and over.

The reservation holder is responsible to ensure the entire group in the booking is fully vaccinated or had a negative test and can provide the required proof prior to their stay.

Children under the age of 16 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your Government approved exemption.

In addition to the health and safety risks, we respectfully ask you to understand that non-compliance of NZ Government Covid policy results in extensive fines for our business. Your honesty and co-operation will ensure that we can make the most of the Summer Season and beyond.

 

Proof of NZ Government Digital Vaccination Certificate

From late November 2021, the government will be providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in your booking party. We expect the following approach to be adopted:

1.      Proof of full vaccination or a negative test for all guests 16 years+ must be either sent through via email before arrival or scanned on arrival. For late arrivals outside our office hours we will request proof of vaccination or a negative test via email.

Please be assured that all information provided will remain private and secure. Please note, at this stage, the purple card issued at the time of vaccination will not be accepted as proof.

 

COVID-19 “No Vaccination” | Cancellations

Proof of NZ Government Digital Vaccination Certificate

From late November 2021, the government will be providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in your booking party. We expect the following approach to be adopted:

1.      Proof of full vaccination or a negative test for all guests 16 years+ must be either sent through via email before arrival or scanned on arrival. For late arrivals outside our office hours we will request proof of vaccination or a negative test before email.

2. You agree all members of your booking (and your guests) 16 years + are fully vaccinated,  or hold a legitimate exemption, or show they have had a negative COVID Test 72 Hours prior to arrival.

We reserve the right to request evidence of the above vaccination prerequisites on arrival and or anytime during your stay.
Please be assured that all information provided will remain private and secure. Please note, at this stage, the purple card issued at the time of vaccination will not be accepted as proof.

 

COVID-19 “No Vaccination” | Cancellations

Following acceptance of the above terms and conditions refunds for any monies paid will not be available for anyone who arrives and cannot provide acceptable evidence as stated above and therefore will not be able to stay with us.

For all bookings made prior to the 15th of December 2021 free cancellation (not including transaction fees) are available up until the 15th of December 2021. After this date our Standard Terms and Conditions apply.

 

Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.

DIGITAL VACCINATION CERTIFICATES | Will be required from the 15th December until further notice or advise from the Government for all guests aged 16 years and over.

NEGATIVE COVID - 19 TESTS  | Will be required from the 15th December until further notice or advise from the Government for all guests aged 16 years and over for any guest who does not hold a Vaccination Passport

CONTACTLESS CHECK-IN & CHECK-OUT | Contactless check-in and out can be requested so please advise us in advance.

QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors on arrival at North South Holiday Park is mandatory for contact tracing purposes.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay.

HAND HYGIENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.

RESPECT STAFF | We kindly ask that all guests holidaying at North South Holiday Park show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non-cooperation.

 

What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 0800 567 765 or outside office hours contact Dan on 0211862972 immediately for further guidance.

 

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